Privacy Policy
1. Information We Collect
Motrify collects certain personal information necessary to process purchases and enhance the user experience when you use the store, place an order, or contact customer support. Such information may include, without limitation:
ü Full name
ü Phone number
ü Email address
ü Shipping address
ü Order details
ü Transaction information related to the purchase
By using the store, the user acknowledges that providing such information is voluntary and that the accuracy of the information provided is the user's responsibility. The collected data is used solely to the extent necessary to provide services related to order processing, delivery, and customer support.
2. Use of Information
Motrify uses the collected information for legitimate operational and commercial purposes, including processing orders, handling payments, coordinating with shipping providers, delivering products, and providing customer support services.
The information may also be used to improve user experience, develop store services, analyze operational performance, and communicate with customers regarding orders, offers, or service-related updates, in accordance with applicable regulations and this Privacy Policy.
3. Sharing of Information
Motrify may share personal information, to the extent necessary, with trusted third parties for the purposes of operating the store, processing orders, handling payments, and improving services, in compliance with applicable laws and regulations in the United Arab Emirates.
Such sharing may include, where necessary, service providers supporting the e-commerce platform (such as Shopify), shipping and delivery companies, payment processors, digital marketing and advertising platforms such as Meta and TikTok, and other technical or operational service providers involved in managing the store.
Information is shared strictly on a need-to-know basis and solely for the purpose of providing the requested services. Motrify undertakes to implement reasonable measures to ensure that such third parties handle personal data in accordance with applicable confidentiality and data protection requirements and do not use the information beyond the scope of the services provided.
Motrify does not sell, rent, or trade personal data to any third party. Data sharing is limited to operational necessities, legal obligations, or situations required to protect the rights of the store or its users.
4. Data Protection
Motrify is committed to protecting users’ personal data and implementing appropriate technical and organizational safeguards to prevent unauthorized access, use, disclosure, alteration, or unlawful destruction of data, taking into account the nature of the data, scope of processing, and associated risks.
Such measures may include, without limitation, restricting access to authorized personnel only, implementing appropriate technical security controls, relying on trusted service providers, and maintaining the confidentiality of data during transmission and processing.
Personal data is collected, processed, and used in accordance with the applicable UAE Personal Data Protection Law (PDPL), and solely for legitimate purposes related to operating the store, processing orders, providing services, and improving user experience.
Motrify also undertakes not to retain personal data for longer than necessary to fulfill the purposes for which it was collected, and not to use or share such data beyond the permitted scope, in accordance with applicable legal requirements.
5 - Additional GDPR Compliance (European Economic Area Users)
Where users access the Motrify store from the European Economic Area (EEA) or the United Kingdom, Motrify undertakes to process personal data in accordance with the core principles of the General Data Protection Regulation (GDPR), to the extent applicable.
This includes, without limitation:
ü Processing personal data lawfully, fairly, and for specified purposes only
ü Limiting data collection to what is necessary for the intended purpose
ü Allowing users to request access to their personal data
ü Allowing users to request correction or deletion of their data, subject to legal requirements
ü Not sharing personal data with third parties without a lawful basis
ü Implementing appropriate safeguards to protect personal data
Motrify also uses Shopify as its e-commerce platform for hosting and managing the store. Accordingly, customer data may be processed and securely stored through Shopify’s infrastructure and its affiliated service providers, in accordance with applicable data protection laws, including GDPR where applicable.
By using the store, users acknowledge that their data may be processed and stored by such service providers solely for the purpose of operating the store, processing orders, and providing related services.
6. Data Deletion
Users have the right to request deletion of their personal data retained by Motrify by contacting customer support. Such requests will be reviewed and processed subject to verification that no legal or operational obligations require retention of the data for a specified period.
Motrify may retain certain information where necessary to comply with legal obligations, accounting requirements, dispute resolution, fraud prevention, or enforcement of terms and conditions, in accordance with applicable laws. Any retained data will continue to be handled in a secure and confidential manner.
7. Policy Updates
Motrify reserves the right to amend or update this Privacy Policy at any time to reflect legal, operational, or technical changes. Any updates shall become effective upon publication on the store, and continued use of the website after such updates constitutes acceptance of the revised policy.
Users are encouraged to review this Privacy Policy periodically to stay informed of any changes. Where appropriate, Motrify may notify users of material changes through available communication channels.
8. Contact and Support
You may contact us regarding this Privacy Policy or any data-related requests through:
ü Email: Contact@Motrify.com
ü or by contacting us via mobile number +971503302456
We welcome your inquiries, suggestions, and complaints, and will make reasonable efforts to respond and resolve them as promptly as possible.